Hard Luck at the Hard Rock

Last weekend a few of us went to the Hard Rock Casino in Tulsa for the Oklahoma State Poker Championships.
I rode with my buddy Jason, and we had quite the time getting checked into our room.
We walked up to the front desk and not a soul was in line. There was one lady behind the counter, and she was on the phone.
Not once did she look up from the phone, even after one, two and three minutes passed. Jason and I exchanged a few irritated glances but we were patient for quite awhile. I was sure we would at least get a courtesy, "I'll be with you in a minute." In fairness, it was obvious that whoever was on the phone was wearing her out pretty good, and it was obviously a customer calling, as opposed to her boyfriend or whatever.
Soon another lady walked up to the counter, but when she did she picked up her phone and started talking to another customer. I was getting pretty annoyed, so I made sure not to use my inside voice when I said, "I guess maybe I should call in." 
That was ignored, and after another minute the second lady got off the phone. But instead of acknowledging us, she picked up her walky-talky and started chatting it up. After a couple of exchanges on the walky-talky, she comes back over and says, "How are you guys doing tonight?"
I said, "Pretty good, we're about ready to check in," but by the time I got past the "pretty good" she had already turned her back and walked out the door.
I'm sure my face was pretty red by this point, and I remember sharing some sort of sarcastic comment with Jason.
Then the lady walked back into the vicinity and I loudly mentioned that it would be great to get checked in. About this time the first lady got off the phone, apologized, and helped us get checked in.
The whole check-in experience was just a bad start to a bad weekend, as I left with less money than I came with. It seems like a simple, "I'm sorry, I'll be with you in a minute," would have been the correct play. After all, as George Costanza would say, "We're living in a society here!!!"