Monday, September 19, 2011

Have It Your Way (Eventually, Sort of)

I was playing poker recently at Riverwind Casino and got hungry.
Common problem, seemingly simple solution.
There are at least six different places you can eat there, most of them of the fast food variety. I believe the idea is to get you done eating quickly so you can get back to giving the casino all your money.
Riverwind has one of the most generous comp policies of anywhere around for their poker players. And when I say generous, I mean that it's absolutely terrible. Whereas most casinos give you $1 per hour, Riverwind gives you $6.60 every two days, whether you play for 20 hours or 20 minutes in that time span. So they really stick it to the regular customers, which is always a great business plan. I'm not sure where they came up with $6.60, but my guess is that they decided $6.66 would be too transparent (and $6.70 is obviously too much).
My friend Travis and I had the casino put our $6.60 comp on our players' card, and we headed to the food court to eat. We scoped out all four fast-food places and there was nobody in line at any of them. I decided on the chicken sandwich at Burger King and stepped up to place my order.
The young man behind the counter took my order, and when he gave me the total I handed him my players' card and told him there was a poker comp on it. He looked a little confused but he swiped the card and pushed some buttons on his screen, just like they all do. Then he did it again. And again. And again. And again.
Finally he got it to accept my $6.60 but couldn't figure out how to account for the remaining 30 cents on my balance. I handed him a $1 bill but he couldn't get the machine to accept the cash payment along with the comp. He mumbled a few things, snatched up my $1, gave me change and took Travis' order.
Travis handed him his card. He swiped it. Again. Again. Again. Again. Again. Again.
Then he started hen-pecking at his screen, getting visibly agitated. Meanwhile I'm just standing there talking to Travis and waiting for my food, which I now realize is nowhere close to being ready since this one young man is the only person working.
Now the guy looks at me and says. "I need your card again. I canceled out both transactions."
I leaned over to Travis and said, "I'm glad this isn't my credit card." He swipes my card a half-dozen times before saying "F*** it," handing us both our cards and walking off.
He's gone for about a minute and returns with another employee, who must have been on his 30-minute weed break because his eyes are open the exact minimum amount possible to be considered awake.
This new guy somehow completes both comp transactions in a total of 15 seconds and walks off, never to be seen again.
Now the first guy is actually making our food. Travis and I are just standing there, waiting and talking, when the most amazing part of this story takes place.
The employee walks to the counter with a bag of food and says, "Number 53!" I assume this is my order and reach out to take the bag when a random middle-aged man walks up. The employee says, "Whopper with cheese?" and the guy takes the bag.
What?!?!?!?!?!?!?
This dude had obviously completed his order before we even walked up, and he waited that whole time without appearing near the counter or offering a single complaint during the entire ridiculous 15-minute ordeal.
I just looked at Travis and we both fell over ourselves laughing.
Now this guy gets to work on our orders, and he burns himself twice on the french fry grease, offering up a few more obscenities.
Needless to say, I wasn't exactly shocked to find that my chicken sandwich was devoid of lettuce and tomato. I thought it was also devoid of mayo, but then I peeled back the bun to find a dallop the size of my pinkie fingernail directly in the middle.
Travis summed up the situation best when, before we had received our orders, he said, "I don't think I'll be coming back here for awhile."

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